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Your Name
Case Origin
*
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Phone
Email - sales@
Email - customerservice@
Email - other
Point of Sale
Contact Page Website
Other (note in description)
Name
*
Status
*
New
In progress
Escalated
On Hold
Closed
Case Reason
-None-
User did not attend any training
Complex functionality
Existing problem
Instructions not clear
New problem
Type
-None-
Problem
Feature Request
Question
Priority
*
-None-
High
Medium
Low
Phone
Email
*
Subject
*
Description
*
Date Product Received
Invoice Number
PO Number
Lot Number
Quality Complaint
Product Performance
Taste
Texture
Color
Smell
Other
Nature of Complaint
Out of Date
Product damage only - Exterior case OK
Damaged in transit
Temperature Abuse (freeze/thaw in transit, frost, etc.)
Damaged
Damage Other
Quality
Other
Amount of Product Impacted
*
Part of a Case
One Case
Partial Pallet
Full Pallet
Other
Resolution Requested by Customer
Customer Service Followup
Credit
Refund
Replacement Product
Other
Solution
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